1.Dispatch Policy.

We are only available to accept orders for delivery to the United Kingdom

Our standard carriage charge for parcels is now £4.95** We will use DHL couriers, or Royal Mail to deliver your order.

We aim to deliver within 7 working days, but please allow up to 10.

** This amount may vary for heavy weight items or any delivery in a remote location . (This includes Scottish highlands and offshore destinations)

We will contact you with a revised delivery charge if applicable before we process your order.

Large parcels will need to be signed for upon delivery.If you would like us to leave the parcel in a safe place, please inform us in the comments box when you place the order, or you can contact us by telephone.

If you have any questions regarding this please call Internet Sales on (01548) 856200

2.Purchase of Products.

Orders

All orders are subject to acceptance in accordance with our Order acceptance policy.

We are only able to accept orders for shipping to the United Kingdom

Pricing

All prices in our online catalogue are in UK Pounds Sterling and include UK VAT where applicable. Orders are subject to delivery charges that are stated in the shopping cart upon viewing.

Payment Methods

We can accept payment via Credit/Debit Card The cards we accept are: Visa, Mastercard, Switch-Maestro, Solo-Maestro.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

- You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.

- We will send to you an order acknowledgement email detailing that we have received your order request. This is not an order confirmation or order acceptance.

- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in How to cancel your order.

Non-acceptance of an order may be a result of one of the following:

- The product you ordered being unavailable from stock.

- Our inability to obtain authorisation for your payment.

- The identification of a pricing or product description error.

You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Contract cancellation

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the Products.

If you wish to exercise your right to cancel this contract prior to order despatch, please contact us. If your order has already been despatched please follow the procedure set out in our Returns policy.

Please note that your right to return Products does NOT apply to Products that fall into the following categories:

- Goods specifically ordered to your requirements

- Perishable goods (for example foodstuffs)

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

Pictures of products are for representative purposes, items may differ slightly from that displayed. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out in the Delivery section of this Website.

Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.

You confirm that the credit or debit card that is being used lawfully.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Refusal of transaction

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:

- Be over of the relevant age to purchase restricted items

- Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

3.Cancellation and Returns.

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 28 days of the date of despatch so long as it remains in a saleable condition. The customer will be responsible for all postage charges.

Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain items:

goods ordered to your requirements

perishable goods

and books / written material.

This does not affect your statutory rights.

There are two options for exchanging or returning a faulty item:

Return using a courier

Call our customer services team on 01548 855656. We will ask whether you want a refund or an exchange, and the reason for the return. They will give you a RETURNS MERCHANDISE AUTHORISATION number (RMA number). We will then arrange for a courier to collect the Item(s) from your address and upon receipt of the return issue the relevant refund or exchange.

Return via post

Call our customer services team on 01548 855656. We will ask whether you want a refund or an exchange, and the reason for the return. They will give you a RETURNS MERCHANDISE AUTHORISATION number (RMA number). You will then need to return the Item(s) to us with relevant reference numbers attached and upon receipt of the return we will issue the relevant refund or exchange.

In the event of a return being made for reasons of faulty goods, or a dispatch error on our part we will refund the cost of the return to you upon receipt of the goods.

Note: Goods must be returned within 28 days of contacting our customer services team.

Checklist (please ensure you follow all the points below to minimise any delay in dealing with your exchanged or returned item(s).

Write the RMA number for the package you are returning in a prominent position on the package. Please wrap the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose your despatch note. Once we have received and verified the returned item we will initiate the refund, replacement or exchange.To discuss the return of any item, contact our Customer Services Representatives

Faulty Goods

Examination by the company of such goods shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, or by repair or alteration not effected by the company. If you decide that the product you ordered is not suitable, you may return it to us in good condition for a full refund. This will be credited to your credit/debit card account.

If the product proves to be faulty, we will arrange for a replacement to be sent.

4.Confidentiality.

In some places on our website, we ask you to provide personal details such as your name and email address. We do not sell, trade, or rent your information to others.

All confidential information, including credit card details, are held securely and only transmitted in encrypted form.

We guarentee that your information will remain confidential and will only be used by bocchinelli kitchenwares to enable us to provide a better service to you.

If you do not want to receive information from bocchinelli kitchenwares, please contact us at admin@bocchinelli kitchenware.co.uk

5.Availability.We always endeavour to have our range in stock, but we do sometimes experience delays in our suppliers delivering to us. If an item is temporarily out of stock, we will contact you to inform you of any delay that we are aware of. Generally we only experience short delays in obtaining more stocks, we will do our best to ensure you are informed of progress. Of course, you always have the option of canceling your order.

6.Legal Information.

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

any loss of goodwill or reputation; or

any special or indirect losses,

- suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

7.Consumer Rights. None of the above Terms and Conditions affects your statutory consumer rights.

8.Company information. bocchinelli kitchenwares is the trading name of bocchinelli kitchenware, which is a company incorporated in England and Wales